hadassahyator7
About Candidate
Location
Education
Bachelor of Laws (LL.B), providing a solid foundation in legal principles including contract law, criminal law, constitutional law, and legal research. Developed strong analytical, problem-solving, and communication skills through case analysis, legal writing, and practical applications of the law.
Completed professional training at ALX Africa, focusing on practical, job-ready skills including communication, problem-solving, time management, and remote work collaboration in a fast-paced, digital environment.
Work & Experience
Managed customer inquiries via email, chat, and phone, ensuring timely and professional responses. Handled order tracking and updates using Shopify, keeping customers informed on delivery status. Resolved customer concerns, including delays and booking availability issues, with empathy and effective problem-solving. Assisted customers in booking experiences through partner platforms such as PrioHub and other external systems. Coordinated with internal teams via Slack and supported operations using tools like Freshdesk. Maintained accurate records of customer interactions and ensured a smooth end-to-end customer experience.